Statutory warranty law

1. Statutory Warranty Rights for Consumers

The statutory warranty rights of consumers for all goods offered in the SANFINO online shop are governed by the applicable statutory provisions. As a general rule, the statutory warranty period for consumers is 24 months from the date the goods are handed over.

If a defect exists, the consumer is initially entitled to repair or replacement. If repair or replacement is not possible, for example because it is impossible, disproportionately costly, unreasonable for the consumer, or cannot be carried out within a reasonable period of time, the consumer may be entitled to a price reduction or – provided that the defect is not merely minor – to termination of the contract.

2. Product Images

Product images in our online shop are intended to illustrate the respective products. Minor differences between the images and the goods actually delivered may occur, in particular due to production changes or further product developments.

3. Minor Deviations

Warranty claims do not arise solely on the basis of minor deviations, provided that such deviations do not impair the agreed or normally expected characteristics of the product, the product can be used in accordance with its description, and the deviation is reasonable for the customer.

4. Warranty Rights for Business Customers

Business customers are required to inspect the delivered goods for defects within a reasonable period after receipt and to notify us in writing of any apparent defects within one week of receiving the goods. Hidden defects must be reported in writing within one week of their discovery. Timely dispatch of the notification is sufficient to meet the applicable deadline.

Business customers bear the burden of proof regarding the requirements for a warranty claim, in particular the existence of the defect, the time at which it was identified, and the timely notification of the defect. The warranty period for business customers is 12 months from the date the goods are handed over.

5. Return Shipping Costs in the Event of a Valid Warranty Claim

We will bear the necessary return shipping costs in the event of a valid warranty claim.

6. Contact in the Event of a Warranty Claim

If you have any questions or wish to make a warranty claim, please contact SANFINO Customer Service via our contact form. We will review your request as quickly as possible and inform you of the next steps.

SANFINO®
Dunasan GmbH