Have you already checked whether this mail is hidden in the spam/junk folder? If this is not the case, please feel free to contact us and we will be happy to send you an order and shipping confirmation again.

If you have already placed the order, it is unfortunately not possible to change the delivery address afterwards. Please contact us via service@sanfino.eu or via our contact form. If we are still able to cancel your order, you will get your money back immediately and you can then return to your correct address in our online shop.

Unfortunately, an order cannot be canceled with us, as it is transferred to the logistics center for shipping preparation at the same time. Please contact us via Service@sanfino.eu Or via our contact form. If we can still cancel your order, you will receive your money back in a moment.

The best thing to do is to send us a photo or video with the order number by e-mail to service@sanfino.eu and our support team will take care of your request as soon as possible.

Delivery time Germany: 1 working day next day (delivery also on Saturday)

Delivery time Austria, Italy, France, Netherlands, Belgium, Luxembourg, Denmark: 2-3 working days

Delivery time Spain, Great Britain & Switzerland: 2-5 working days

The shipping costs for Germany & Austria are free of charge.

Shipping costs in Italy, France, the Netherlands, Belgium, Luxembourg, Denmark and Spain are €10.00.

For Switzerland and Great Britain the shipping costs are € 20.00.

As soon as your package is sent to DHL or. If the shipping partner has been handed over, you will receive a shipping confirmation including a tracking link by e-mail. This means that you always have an eye on where your package is. You can also find the tracking link if you click on your order information in the order confirmation.

You can easily email your product complaint to Service@sanfino.eu Submit. Please write your complaint in detail and add all relevant information such as your name, contact details, product name, date and place of purchase, and an accurate description of the problem or defects. You can also add photos or videos documenting the problem as an attachment.

In order to be able to effectively deal with your product complaint, please provide the following information in your complaint:

• Your contact details (name, address, telephone number, e-mail address)
• product name
• Date and place of purchase
• A detailed description of the problem or shortcomings
• If possible, photos or videos that document the problem