Terms of Service

1. General

All services provided by the online shop for the customer are exclusively based on the following General Terms and Conditions. Deviating regulations are only valid if they have been individually agreed between the online shop and the customer.

2. Conclusion of the Contract

2.1 The offers of the online shop on the Internet are a non-binding invitation to the customer to order goods in the online shop.

2.2 By ordering the desired goods on the Internet, the customer makes a binding offer to conclude a purchase contract.

2.3 The online shop confirms receipt of the order immediately, at the latest upon receipt of the order. The order confirmation as well as the acceptance of a telephone order do not constitute a legal acceptance on our part. The offer is only accepted by us when we dispatch the goods to you. You will receive a written shipping confirmation by e-mail within 48 hours.

2.4 The subject of the contract is the goods ordered by the customer. Regarding the quality, the offer description applies; otherwise, § 434 para.1 sentence 3 BGB applies.

3. Cancellation Policy

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day. To exercise your right of cancellation, you must inform us

Dunasan GmbH

Pfaffendorfstr. 5c

83454 Anger

+49 8656 989 5138

office@dunasan.com

by means of a clear statement (e.g., a letter sent by post, fax, or email) about your decision to cancel this contract. You may use the attached model cancellation form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of Cancellation

If you cancel this contract, we will reimburse all payments we have received from you, including delivery costs (except for the additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.

4. Delivery

4.1 All items are delivered immediately, provided they are in stock.

Delivery is made within Germany as well as to EU countries.

4.2 The delivery time within Germany is, unless otherwise stated in the offer, a maximum of 1-3 working days. Thus, delivery is made at the latest within 3 working days (Monday to Friday, excluding public holidays) after the payment order has been placed with the transferring bank (in case of prepayment) or after the conclusion of the contract (in case of cash on delivery or invoice purchase).

For international deliveries, the delivery time is, unless otherwise stated in the offer, a maximum of 3-5 working days. Thus, delivery is made at the latest within 5 working days (Monday to Friday, excluding public holidays) after the payment order has been placed with the transferring bank (in case of prepayment) or after the conclusion of the contract (in case of cash on delivery or invoice purchase).

4.3 If an item is temporarily unavailable, we will inform you by email about the expected delivery time, provided we have an address from you.

Your statutory rights remain unaffected.

5. Packaging and Shipping Costs

5.1 We offer the following shipping methods:

5.2 Within Germany: Free shipping

5.3 Within the EU, country-specific shipping costs may apply. These will be shown separately on the invoice.

6. Payment, Retention of Title

6.1 Payments are processed via Shopify.

6.2 Until full payment has been made, the delivered goods remain our property (retention of title according to §§158, 449 BGB). The customer must immediately inform us of any enforcement measures by third parties against the reserved goods, handing over the documents required for an intervention; this also applies to other types of impairments. Regardless of this, the customer must inform the third parties in advance of the rights to the goods.

7. Warranty

If supplementary performance is made by way of replacement delivery, the customer is obliged to return the initially delivered goods to us within 30 days at our expense. The return of the defective goods must be in accordance with the statutory provisions. We reserve the right to claim damages under the legally regulated conditions.

8. Liability for Defects

Information on liability for defects: Statutory liability for defects applies.

9. Data Protection

Our data protection declaration can be accessed at (link).

10. Copyright

The content and works created by the site operators on these pages are subject to German copyright law. The duplication, processing, distribution, and any kind of exploitation outside the limits of copyright require the written consent of the respective author or creator. Downloads and copies of this page are only permitted for private, non-commercial use. Insofar as the content on this site was not created by the operator, the copyrights of third parties are respected. In particular, third-party content is marked as such. Should you nevertheless become aware of a copyright infringement, please inform us accordingly. Upon becoming aware of legal violations, we will remove such content immediately.

11. Miscellaneous

To resolve disputes in online trading between consumers and traders, the EU Commission has set up a platform (the so-called OS platform). You can access this platform and further information at the following

Link: http://ec.europa.eu/consumers/odr

We do not participate in dispute resolution proceedings before a consumer arbitration board.

12. Content and Links on Our Pages

12.1 The content of our pages was created with the utmost care. However, we cannot guarantee the correctness, completeness, and topicality of the content. As a service provider, we are responsible for our own content on these pages in accordance with § 7 para.1 TMG under general laws. However, according to §§ 8 to 10 TMG, we as a service provider are not obliged to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information under general laws remain unaffected. Liability in this regard is only possible from the time of knowledge of a specific infringement. Upon becoming aware of such legal violations, we will remove this content immediately.

We therefore cannot assume any liability for this external content. The respective provider or operator of the pages is always responsible for the content of the linked pages.

The linked pages were checked for possible legal violations at the time of linking. Illegal content was not recognizable at the time of linking. Permanent content control of the linked pages is not reasonable without concrete indications of a legal violation. Upon becoming aware of legal violations, we will remove such links immediately.

13. Final Provisions

The application of UN sales law is excluded; German law applies. By placing an order, the General Terms and Conditions of the online shop are recognized.

If the customer does not have a general place of jurisdiction in Germany or another EU member state, the exclusive place of jurisdiction for all disputes arising from this contract is our place of business.