Terms and Conditions (GTC)
1. General
All services provided by the online shop to the customer are provided exclusively on the basis of the following General Terms and Conditions. Deviating provisions shall only apply if individually agreed upon between the online shop and the customer.
2. Conclusion of contract
2.1 The offers of the online shop on the Internet represent a non-binding invitation to the customer to order goods.
2.2 By ordering the desired goods on the Internet, the customer makes a binding offer to conclude a purchase contract.
2.3 The online shop will confirm receipt of the order immediately. The order confirmation, as well as the receipt of a telephone order, does not constitute a legally binding acceptance. Acceptance of the offer only occurs when the goods are shipped to the customer. The customer will receive a written shipping confirmation via email within 48 hours.
2.4 The subject matter of the contract is the goods ordered by the customer. Regarding the quality, the offer description applies; otherwise, Section 434 Paragraph 1 Sentence 3 of the German Civil Code (BGB) applies.
3. Cancellation policy
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party designated by you takes possession of the goods. To exercise your right of withdrawal, you must notify us:
Dunasan GmbHPfaffendorfstr. 5c
83454 Anger
Phone: +49 8656 989 5138
E-mail: office@dunasan.com
by means of a clear declaration (e.g., by post, fax, or email) of your decision to withdraw from this contract. To meet the withdrawal deadline, it is sufficient to send the notification in good time before the expiry of the withdrawal period.
Consequences of revocation
In the event of a cancellation, we will promptly refund all payments received, including standard delivery costs, and no later than within 14 days. The refund will be made using the original payment method used, unless expressly agreed otherwise. You will not incur any additional costs.
4. Delivery
4.1 All items will be shipped immediately, provided they are in stock. Deliveries are made within Germany and to EU countries.
4.2 The delivery time is 1-3 working days within Germany and 3-5 working days to other EU countries after payment order (advance payment) or conclusion of contract (cash on delivery or purchase on account).
4.3 If an item is not available at short notice, we will inform you by email about the delivery time.
5. Packaging and shipping costs
5.1. We offer the following shipping methods:
5.2. Free shipping within Germany
5.3. Within the EU, country-specific shipping costs may apply. These will be shown separately on the invoice.
6. Payment, retention of title
6.1 Payments are processed via the real.de marketplace.
6.2 The delivered goods remain our property until full payment is received (retention of title according to §§158, 449 BGB). The customer must notify us immediately of any third-party access.
7. Warranty
If subsequent performance is provided by way of replacement delivery, the purchaser is obligated to return the initially delivered goods to us within 30 days at our expense. Returns will be made in accordance with statutory regulations. We reserve the right to claim damages.
8. Liability for defects
The statutory liability for defects applies.
9. Privacy
Our privacy policy is available at (link).