Order

Can I add anything to my order?

Once you have placed your order, it is unfortunately no longer possible to add or remove anything from your shopping basket, as all orders are transmitted to our logistics centre at the same time. In this case, it is best to simply place a new order if you would like to order additional products.

I have not received an order or shipping confirmation.

Have you already checked whether this mail might be hiding in the spam/junk folder? If this is not the case, please feel free to contact us and we will be happy to resend you an order as well as shipping confirmation.

What can I do if I have entered the wrong delivery address?

If you have already placed the order, unfortunately the delivery address cannot be changed later. Please contact us at service@sanfino.eu or via our contact form. If we are still able to cancel your order, we will refund your money immediately and you can then order again in our online-shop.

How can I cancel my order?

Unfortunately, it is not possible to cancel an order with us, as it is transferred to the logistics centre at the same time for preparation for dispatch. Please contact us at service@sanfino.eu or via our contact form. If we are still able to cancel your order, we will refund your money immediately.

What do I have to do in case of a complaint?

The best way is to send us a photo or video with the order number by e-mail to service@sanfino.eu and our support team will deal with your concern as quickly as possible.