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Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day

  • on which you or a third party named by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered uniformly.
  • on which you or a third party named by you, who is not the carrier, have taken possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately.
  • on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece, provided that you have ordered goods that are delivered in several partial shipments or pieces.

To exercise your right of withdrawal, you must inform us (Dunasan GmbH, Pfaffendorfstraße 5c, 83454 Anger, telephone number: +49 8656 9895138, e-mail address: service@dunasan.com) of your decision to withdraw from this contract by means of a clear declaration (e.g., a letter sent by post, fax, or e-mail). You may use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of Withdrawal

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (except for additional costs arising from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.
You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods if this diminished value is due to handling other than what is necessary to ascertain the nature, characteristics, and functioning of the goods.

Exclusion or Premature Expiration of the Right of Withdrawal

The right of withdrawal does not apply to contracts

  • for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or decision by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
  • for the supply of goods that can spoil quickly or whose expiration date would be quickly exceeded;
  • for the supply of alcoholic beverages, the price of which was agreed upon at the time of conclusion of the contract, but which cannot be delivered until at least 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the trader has no control;
  • for the delivery of newspapers, periodicals, or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely in the case of contracts

  • for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
  • for the delivery of goods that, after delivery, have been inseparably mixed with other goods due to their nature;
  • for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Model Withdrawal Form
(If you want to withdraw from the contract, please complete and return this form.)

  • To:
    Dunasan GmbH
    Pfaffendorfstraße 5c
    83454 Anger
    Telephone number: +49 8656 9895138
    E-mail address: office@dunasan.com

  • RETURN ADDRESS:
    Dunasan GmbH
    146067 / LogoiX
    Wasserburger Str. 50a
    83395 Freilassing
  • I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)
  • Ordered on (*)/ received on (*)
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Signature of the consumer(s) (only if notified on paper)
  • Date

(*) Cross out where inapplicable.
       ______________________________________________________________________________

Voluntary Return Policy

In addition to your statutory rights, we voluntarily offer the following return policy:

  • Products purchased from us can be returned within 30 days of receipt, provided the product is complete, in the same condition as when received, and none of the exclusion grounds listed below apply.
  • Goods for which the statutory right of withdrawal is excluded cannot be returned under the voluntary return policy. The same applies to goods for which the statutory right of withdrawal has already expired at the time of return. The applicable exclusion or expiration reasons for the purchased product are indicated in the above withdrawal notice under "Exclusion or Premature Expiration of the Right of Withdrawal." The voluntary return policy does not apply to digital content and software that is not delivered on a physical data carrier (e.g., a CD or DVD).

The goods must be returned to the address specified in the above withdrawal notice. The return period is met if you send the goods before the expiry of the return period.

If you return goods in accordance with this voluntary return policy, we will refund the purchase price.

However, we do not refund the shipping costs of your original purchase.

If you return goods with a purchase price exceeding 40 euros within the first 14 days of receipt, we will refund the purchase price, the delivery shipping costs, and cover the return shipping costs.

In any case, you bear the transport risk for the return shipment.
These return conditions do not restrict your statutory rights, including your right of withdrawal.