Delivery information
Delivery information
How much are the shipping costs?
For deliveries within Germany and Austria, shipping is possible from an order value of €20.00 free. For orders worth less than €20.00, shipping costs will apply 2,99 € on.
For deliveries to Italy, France, the Netherlands, Belgium, Luxembourg, Denmark and Spain the shipping costs are 10,00 €.
For deliveries to Switzerland and Great Britain the shipping costs are 20,00 €.
Different shipping costs may apply for shipping items. The actual shipping costs will be displayed to you in the checkout before completing the order.
How long does shipping take?
Germany: 1 to 2 business days. Delivery on Saturday is possible.
Austria, Italy, France, Netherlands, Belgium, Luxembourg and Denmark: 2 to 4 working days.
Spain, Great Britain and Switzerland: 2 to 5 working days.
Shipping items: 3 to 5 working days.
If a different delivery time is specified for the respective product, the delivery time specified there applies.
If advance payment has been agreed, the delivery period begins after receipt of payment. For other payment methods, the delivery period generally begins with the conclusion of the contract.
How are package items shipped?
Items that can be sent as parcels are sent via DHL or a shipping partner we use.
As soon as your order has been handed over to the shipping service provider, you will receive a shipping confirmation by email with a tracking link - if available for the respective shipping method. If necessary, the tracking link can also be accessed via your order information.
Can I have my package delivered to a DHL Packstation?
Delivery to DHL Packstations is currently not possible.
Can I change my delivery address after ordering?
Due to the automated transmission of your order to our logistics center, a subsequent change to the delivery address cannot be guaranteed.
During our business hours Monday to Friday between 9:00 a.m. and 5:00 p.m. we may attempt to adjust an order within 30 minutes of receipt of the order.
Please contact us by telephone as soon as possible +49 8656 9895138, by email service@sanfino.de or via our contact form. There is no entitlement to a subsequent change of the delivery address.
What happens if there is an incorrect or incomplete delivery address?
Please check your shipping address carefully before completing the order.
If additional shipping, storage or return costs arise due to an incorrect or incomplete delivery address for which the customer is responsible, the additional costs actually incurred and necessary can be invoiced in accordance with legal regulations.
How are freight forwarding items delivered?
Large, heavy items or items that cannot be sent as parcels are delivered by a freight forwarder or large parcel service.
Delivery takes place in principle free curbside to the delivery address specified when ordering.
Moving the goods into the building, into the apartment or to a specific installation location is not part of the regular delivery unless this has been expressly agreed upon separately.
The regular delivery time for shipping items is, unless otherwise stated for the respective item, 3 to 5 working days. Due to the need to coordinate appointments, the actual delivery time may vary slightly.
How is an appointment made for freight forwarding deliveries?
For shipping deliveries, a prior appointment with the shipping company or transport service provider is usually required.
Please leave one when placing your order Current and available telephone number. The transport service provider needs this contact details to coordinate the delivery with you.
Depending on the transport service provider, contact can be made by telephone or – if offered by the respective service provider – by SMS or email.
Please ensure that:
- Your contact and delivery details are correct and up to date,
- You can be reached to make the necessary appointments and
- a bindingly agreed delivery date can be met.
What happens if a freight forwarding delivery cannot be carried out?
If a forwarding delivery cannot be carried out for reasons for which you are responsible, we can, in accordance with legal regulations, demand compensation for the additional expenses actually incurred and required as a result.
This can particularly be the case with:
- incorrect or incomplete contact or delivery details,
- culpable lack of availability despite the required appointment,
- a culpably not observing the bindingly agreed delivery date or
- an unjustified refusal of acceptance.
The resulting additional expenses may include, in particular, costs for an unsuccessful delivery attempt, storage costs, costs of renewed delivery and necessary return transport costs.
Depending on the size of the shipment, delivery region and transport costs, experience has shown that such additional costs can amount to around €80 to €300. However, only the additional costs actually incurred and legally reimbursable are decisive.
How does returning shipping items work?
Goods that cannot normally be returned with a parcel service due to their size, weight or nature, in particular freight and pallet goods, must also be returned if they are returned by a freight company or large parcel service.
Please contact us before returningso that we can coordinate the return and, if necessary, collection together.
We will inform you of the specific return address for freight forwarded goods as well as the organizational details of the return once you have contacted us.
The goods must be sufficiently and securely packaged for return transport and, if necessary for transport, made available for collection on a suitable pallet.
We need one to arrange a pickup date Current and available telephone number.
If you return goods within the scope of the right of withdrawal, you will bear the direct costs of returning goods that cannot be returned normally using a parcel service due to their nature.
For forwarding items within Germany and Austria, the return costs are charged - depending on the item, pickup location and transport costs a maximum of around € 250 appreciated. Experience shows that the costs are between approx € 80 and € 250.
For more details see our Right of withdrawal as well as on our site Returns & Refunds.
How does the return of items that can be sent via parcel work work?
For goods that can be sent by parcel, we will cover the direct costs of returning the goods if you use the return procedure provided by us or a return label provided by us.
If you do not use the return procedure provided by us to return an item that can be sent via parcel, you will be responsible for the resulting return costs yourself.
Further information can be found on our website Returns & Refunds.
What can I do if my delivery is damaged?
If possible, please check the goods upon receipt for any externally visible transport damage.
Obvious transport damage should be reported or reported to the driver or delivery person as soon as possible and reported to us as soon as possible.
Failure to report such a thing has no impact on consumers' statutory warranty or defect rights.
I haven't received my package. What can I do?
If you have not received your order even though it has already been delivered according to the shipment tracking, or if the shipment status has not changed over a longer period of time, please contact us using our contact form or by email service@sanfino.de.
We then check the shipping status together with the responsible shipping or transport service provider.
Contact
Dunasan GmbH
Pfaffendorfstr. 5c
83454 Anger
Germany
Email: service@sanfino.de
Telephone / WhatsApp: +49 8656 9895138
As of: September 2026